CASE STUDY: Simsbury Public Library

Posted by & filed under Case Studies, Municipalities, Schools, Libraries, Uncategorized.

IP Genie Reduces VOIP Maintenance Costs for Simsbury Public Library

Simsbury Public Library

THE SITUATION

When it comes to technology, the Town of Simsbury and Simsbury Public Library administrators are very forward thinking. The town invested in fiberoptic cable, which added lightning speed Internet connectivity to its municipality. And in 2010, the library installed a VOIP telephone system, which served them well for many years. But maintenance costs increased as time went on, adversely impacting the library’s budget.

Simsbury Public Library needed to replace its older system with one that didn’t require expensive maintenance costs — and without giving up any VOIP features.

THE APPROACH

Genie Innovations, Inc. (IP Genie) worked with Town of Simsbury IT Manager Rick Bazzano to discuss the library’s requirements. IP Genie designed and installed a state-of-the-art Genie Hosted VOIP solution, which eliminated additional maintenance costs and took advantage of the town’s high-speed fiberoptic connection via the Connecticut Education Network (CEN).

Bazzano added, “Our library is a very important part of our Town’s infrastructure and a center of community programs and services. It is a forward facing “customer service center” that demands telephony services and features that can be easily managed and priced appropriately. IP Genie’s Hosted VOIP system provided us with lower initiation costs as well as an attractive monthly recurring charge that encompassed all the services and support we needed.”

THE OUTCOME

IP Genie met one of the library’s top priorities of reducing maintenance expenses since IP Genie’s monthly fee includes maintenance at no additional cost. With a scalable and secure hosted solution, the library will never experience the dilemma of owning outdated equipment.

The IP Genie system:

    • Added convenience and productivity features including 911 support services, Caller ID, Voicemail to Email, Conferencing, an easy Greeting Change mode, and building-to-building paging capabilities
    • Improved call quality with high-definition voice telephone calls
    • Significantly reduced ongoing vendor expenses with self administration of a Genie Hosted PBX for easy in-house “adds, moves and changes”
    • Reduced long-distance dialing costs
    • Provided failover protection in the event of power outages

IP Genie: Largest VOIP Provider Two Years in a Row

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2018 and 2017 Largest VOIP Provider by Hartford Business JournalFor two years in a row, Hartford Business Journal has recognized IP Genie as the Largest VOIP Provider in Connecticut.

Since 2009, IP Genie has been providing municipalities, schools, libraries, non-profit organizations and businesses with top-tier VOIP telephony solutions that are flexible, secure and affordable.

CASE STUDY: Farmington Public Schools

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How Farmington Public Schools Benefitted from IP Genie VOIP Upgrade

Farmington Public High School in Farmington, Connecticut
Farmington High School in Farmington, Connecticut

THE SITUATION

Farmington Public Schools had obsolete analog phones with limited functionality and flexibility, and substantial monthly maintenance expenses. Administrators were looking for a solution to acquire new technology with reasonable ongoing costs.

THE APPROACH

Mr. Matthew Ross, Director of Technology for Farmington Public Schools, and Farmington Board of Education managers worked with Genie Innovations, Inc. (IP Genie) and its partners, the Capitol Region Council of Governments (CRCOG) and the Connecticut Center for Advanced Technology (CCAT), to engineer a system that would address the school’s technology and budget requirements. Based on their needs, IP Genie implemented a Genie Premise 1,000-line PBX with High Availability (which included complete telephony redundancy), utilized the school’s existing high-speed fiberoptic Connecticut Education Network (CEN) connection; and installed 600 IP telephones in 10 schools with intra-district, 4-digit dialing capabilities.

THE OUTCOME

IP Genie was able to upgrade Farmington’s outdated telephone systems with top-tier, flexible, reliable and secure telephony that meets their needs for years to come with substantial ongoing costs savings.

The IP Genie system:

  • Added convenience and productivity features including Caller ID, Voicemail to Email, Conferencing, an easy Greeting Change mode, and building-to-building paging capabilities
  • Improved call quality with high-definition voice telephone calls
  • Significantly reduced ongoing vendor expenses with self PBX administration for easy in-house “adds, moves and changes” requests
  • Reduced long-distance dialing costs
  • Provided failover protection in the event of power outages

The Farmington Public Schools project is considered one of the largest, state-of-the-art Voice Over Internet Protocol (VOIP) systems in the state.