IP Genie Premised-Based and Hosted VOIP Communications Features
Set multiple Administrators on the PBX and set custom permissions for each.
Automated Attendants – Unlimited
Auto Attendants allow you to direct your customers to various parts of your organizations through easy to use push button or voice menus. You can have different menus for different times of the day, such as open hours or closed hours.
See who is calling directly on your phone or via software client.
Call Flow Control
Call Flow Control makes it easy to take control of your automated attendant greeting hours. Need to open early or stay late? Simply press a button to keep calls flowing in. Need to leave early? Press the Call Flow Control Toggle on your phone and route all calls to your closed greeting or voicemail.
Easily manage call forwarding from the phone, from the user portal, or with the magic button.
With call pickup you can easily answer phones other than your own.
Automatically or on demand record calls based on your needs. Get as specific as you want.
Handle multiple calls at the same time with call waiting.
Company Name Directory
Empowers you to find people in your organization easily and connect directly to their extension.
Allows a group of people to participate in a call. Conference Bridges are known as virtual meeting rooms that allow callers to dial a number or be transferred to a call.
(Direct Inward Dial) numbers can be utilized to give employees dedicated inbound phone numbers without the cost of having dedicated lines.
Do Not Disturb – DND
DND prevents calls from ringing at the telephone. Normal practice is to send calls to voicemail when not answered.
When a caller dials 911 they are automatically connected to virtual conference that various extensions are automatically dropped into it as well. The extension number of the caller is displayed. Administration can take control of the call to eliminate false reporting.
Feature Code Control
You can change feature codes to meet your needs.
Allows you to simultaneously ring desk extensions, cell phones, and other phones. Imagine the freedom of being able to accept phone calls anywhere and everywhere.
Share phones between multiple users, each having their own extension. The Hot Desking goes as far as moving button layout! This is great for shared desks / shifts.
Music On Hold
Play music on hold to callers. Optionally, use different classes of music on hold depending on which number a caller dialed.
Paging and Intercom
Support for group paging through your telephone handsets or integration through your overhead paging system. Two-Way intercom between phones.
Park calls in a “Parking Lot” and then pick them up from any other phone.
Softphone and Telecommuter
With the PBX you can have a phone directly on your computer. With a simple computer headset you can make and receive calls as if you had a handset phone on your desk. Eliminate the cost of phones for users at their desk during office hours.
Time-Based Call Routing
Utilize pre-set hours to change the way inbound calls are handled. For example, during business hours route calls to an automated attendant, after hours route calls to another number, voicemail or customer destination.
Administrators and Users can view call detail reports.
All users have the ability to view call history, voice mail messages, and administer phone features via an easy to user interface.
Does not require a registered physical phone. Calls normally go to email but can be directed to email or alternative destinations.
Send a mass voicemail to multiple users on the PBX at the same time with Voicemail blasting. Quickly leave updates, memos or any other information in many voicemail boxes at the same time.
Voicemail to Email
Receive your voicemail messages in your email and play them over your computer speakers.
Optional Services – Fees Apply
Allows user to load a list of numbers and names with a prerecorded message and begin calling.
Send and receive from a physical fax, electronic fax via email, or via a fax portal.
IP Genie Notification or Appointment Reminder
The Appointment Reminder module is a unique way to automate appointment/meeting confirmations, cancellations and reschedules. By simply specifying numbers and names to be called the system will automatically call at specified times and allow recipients to confirm / cancel / reschedule appointments. Could be used for staff meetings, parent-teacher meetings, or absence notifications.
Gives key people an on-screen view of your organization and allow them to see who is available, transfer calls to extensions, transfer calls to cell phones, monitor live calls, and record calls on the fly for quality assurance. Additional features include built in chat, visual voicemail, and custom directory views.
Additional workgroup/ACD queue(s). (One included with Plan 1 base system)