IP Genie Joins CCi Voice, A Northeast Telecom Company, Focus on the Municipal Market

Posted by & filed under Municipalities, Schools, Libraries.

SOUTH WINDSOR, Conn., (Nov. 26, 2024) / — IP Genie, a South Windsor-based phone service company serving municipalities, schools, libraries, nonprofits, and businesses throughout Connecticut, is excited to announce its merger with CCi Voice, a leading provider of cloud-based communication solutions in the Northeast.

“This merger ensures that IP Genie’s mission of delivering innovative, reliable solutions continues while significantly enhancing our offerings and securing a bright future for our customers and employees,” said George J. Taylor Jr., President of IP Genie. “We’re especially excited about expanding into CCi Voice’s video surveillance and access control services, which complement our current capabilities perfectly.”

The merger represents a powerful combination of expertise and technology. CCi Voice will integrate IP Genie’s advanced technologies into its portfolio, enhancing its VoIP and unified communications (UC) solutions. Additionally, the partnership will benefit from IP Genie’s no-bid state contract with the Capital Region Council of Governments (CRCOG). This contract allows municipalities, schools, and libraries across Connecticut to bypass the time and expense of an RFP process while receiving very low pricing on business telephone services.

Michael LeBlanc, CEO of CCi Voice, expressed enthusiasm about the merger. “This truly is a perfect match,” LeBlanc said. “The synergies between our companies, including a shared commitment to extraordinary customer service and innovative technology partnerships like those with Sangoma, make this merger a seamless fit. Customers will enjoy an even higher level of service as we leverage our combined strengths.”

CCi Voice will integrate IP Genie’s advanced technologies, enhancing VoIP and unified communications (UC) solutions for the municipal marketplace. IP Genie’s President, George J. Taylor Jr., and seven team members will join CCi Voice, increasing the staff to 33. Clients can continue using IP Genie’s existing support phone numbers and emails, with the added benefit of CCi Voice’s expanded team of technicians and field staff for enhanced service and support.

The move further positions CCi Voice as a leader in the rapidly evolving communication landscape and aligns with its strategy for growth, which includes its goal to acquire similarly-minded telecom companies in the Northeast.

“Our goal is to be the most loved and respected telecom company in the Northeast, and this brings us one step closer,” said LeBlanc.

About IP Genie

IP Genie provides premium voice and data services across Connecticut, and is known for its
commitment to quality and customer satisfaction. With a legacy dating to 1968, IP Genie is one
of the most established VoIP digital phone service companies in North America.

About CCi Voice

Headquartered in Redding, Conn., CCi Voice delivers reliable and innovative voice and communication solutions to empower businesses of all sizes. Since 1980, CCi Voice has been the go-to company for thousands of customers to install and maintain their critical communications infrastructure. For information, visit CCiVoice.com.

Genie Innovations, Inc. Acquires Telspan, a Regional Telecom Services Company

Posted by & filed under Uncategorized.

On November 1st, 2019, Genie Innovations, Inc. — the State of Connecticut’s “no-bid” provider of Hosted and Premised-based VOIP technology to Municipalities, Schools and Libraries under a multi-year contract with the Capitol Region Council of Governments — acquired the Connecticut telecom service company, Telspan.

Telspan, founded in 1968, has over 50 years of telecommunications expertise in the Northeast United States with more than 1,300 business telephone installations in NJ, NY, and New England. It will continue to do business under its current name and service Genie Innovations, Inc. clients for IP and analog telephone system design, installation and maintenance; carrier coordination/resolution, communications workflow integration; and telecom relocation planning.

Telspan clients now have access to Genie Innovations’ award-winning IP Genie product suite for reliable hosted and premise-based Voice Over Internet Protocol (VOIP) systems; Business Continuity/Disaster Recovery/Failover Solutions; distress signaling and lockdown technology for schools, municipalities and enterprises of any size; as well as scalable and cost-effective analog telephone line replacement called SIP trunking.

Hartford Business Journal acknowledged Genie Innovations, Inc. as Connecticut’s largest VOIP provider for 2017 and 2018. “Together, Genie Innovations, Inc. and Telspan help its clients communicate at the speed of innovation. As we focus on proven and cutting edge technologies, we will never lose focus on our valued clients. Our mission is to grant your telecom technology wishes,” explains Genie Innovations, Inc. President George J Taylor, Jr.

Click here for more information about Telspan.

CASE STUDY: Hartford Seminary

Posted by & filed under Business, Case Studies, Uncategorized.

CASE STUDY: Hartford Seminary

IP Genie Delivers Peace of Mind to Hartford Seminary

Hartford Seminary

THE SITUATION

In spite of its modern architecture, Hartford Seminary is one of the oldest, continuously run seminaries in the United States dating back to 1833. Their phone system was old, too. So old in fact, that when their antiquated phone system broke down, no one was able to make or receive calls for days because technicians had difficulty finding replacement parts in order to make repairs.

Hartford Seminary required a new phone system that was — above all else — reliable.

THE APPROACH

Genie Innovations, Inc. (IP Genie) assessed the overall situation, the seminary’s phone system needs, and its Internet connectivity. IP Genie determined there was access to a high-speed fiberoptic connection via the Connecticut Education Network (CEN).

Working with Hartford Seminary IT Director Ann Crawford, IP Genie designed and installed a premise-based VOIP solution, which automatically included redundancy, so the seminary will never lose the ability to make or receive calls again.

THE OUTCOME

IP Genie delivered a reliable, scalable and secure VOIP telephone system to Hartford Seminary — along with peace of mind.

Crawford commented, “As well as reliability, the new IP Genie phone system gives us more flexibility. We can easily make changes when we need to. What a relief to no longer worry that we could lose phone service and be unable to re-establish it! Moving to a modern, reliable service crosses one worry completely off our list.”

The IP Genie system:

  • Added convenience and productivity features including Caller ID, Voicemail to Email, Conferencing, an easy Greeting Change mode, and building-to-building paging capabilities
  • Improved call quality with high-definition voice telephone calls
  • Self PBX administration for easy in-house “adds, moves and changes” requests
  • Reduced long-distance dialing costs
  • Provided failover protection in the event of power outages